an hour ago I purchased the 280k coin pack twice on store.playstation.com (the higher packs dont show up except ingame) hoping it would work since the 600k+bonus pack I bought a month ago ingame never gave me the coins (EA support ended up telling me to contact psn support, psn support told me to contact EA support)
EA Needs to fix this issue ASAP
if any staff can confirm transactions, my transaction ID's are 148094713992 and 148094713974 (I have already tried all the tricks to see if I can fix it myself, except a full factory reset)
EDIT: forgot to mention the money already came out of my bank account, so if I dont get my coins this time, it will be fraud on the part of EA
All EA customer service seems to be doing is flipping through the PS troubleshooting manual and giving us PS troubleshooting tips. Each EA customer service rep I've talked to has been extremely nice, but they haven't been able to resolve the issue.
When you call EA, have screenshots of your transaction history on your PS4 console uploaded to your "My Case" (done via your EA online account), as well as screenshots of your transactions in question via your online, web-based PS account. They won't start to help you until you have those things uploaded. I had pdfs of my e-mail receipts from the PS4 uploaded, but they wouldn't accept them.
I agree: this needs to be fixed. This is a lot of money down the tubes.
My son is 8 and we've been playing this since he was 6 and a half. All we want is that silly Disco Chomper to complete our collection and because EA couldn't give me the coin packs I paid for, we've missed yet another chance of collecting the last sticker.
To me, EA should give us our coin packs - then some. What a headache to waste all this time on something that should work each and every time for everyone.
Update: I just got off the phone with the fifth different EA Customer Service rep. LONG story short (which includes me submitting screenshots that were already uploaded before; there are 15 files in my "My Cases" folder for this), he "escalated" my issue to "their Technical Specialists team". I'm supposed to receive an e-mail with the next steps.
I need everyone's advice: the CS rep asked me to delete PvZ:GW2 and reinstall it before the Tech Specialists contact me. He assured me that all my data would be "in the cloud". I'm very hesitant to do this.
What do you think?
Update:
I was really, really hoping for some codes I could redeem in-game that would give me my missing coins, add-on content (which, in my case, should have equaled more coins), and maybe even a bonus code that gave me something for my trouble.
Instead, I get this e-mail:
This is in regard to the issue you've reported to us where you have multiple missing purchases. Honestly, after looking this over, I think this is likely linked to your PSN account. I Suggst here you talk to Playstation about an account related issue. One single missing piece of content is a one-off, multiple of different types is account related.
We also have a toooooooooon of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our specialist department at EA help. Should you have additional questions please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again!
So, no, EA was unable to help me. I'm supposed to call PS Customer Service now and spend untold hours trying to find some thread somewhere on "social media pages" about my issue. Oh, and check out the EA Forums... I think EA should be checking out the EA Forums - especially the Technical Issues forum...
Not happy.
