Update: I just got off the phone with the fifth different EA Customer Service rep. LONG story short (which includes me submitting screenshots that were already uploaded before; there are 15 files in my "My Cases" folder for this), he "escalated" my issue to "their Technical Specialists team". I'm supposed to receive an e-mail with the next steps.
I need everyone's advice: the CS rep asked me to delete PvZ:GW2 and reinstall it before the Tech Specialists contact me. He assured me that all my data would be "in the cloud". I'm very hesitant to do this.
What do you think?
I've been dealing with this problem too.
