Can’t access prize map! Please help!
Soo we just got a new prize map refresh and I am unable to access it and only says “The festival has ended! reload Giddy Park to see the next Festival.” Reloading the map does not let me access it an...
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@TheSprinter85 Thanks!! Ill include ure name on my prayers 🙏🏻❤️
EA_David
Community Admin
Community AdminThank you all for the posts. Can I get your platform and the account name attached to that platform? If you don't want to post it publicly, please send it in a DM.
Does everyone affected have an already-unlocked item from the prize map? If so, can you list the item(s)?
- @EA_David My account name is SKITTLENIPULZ weird name I know, and I play on the PS4 while I did purchase the s’mores hat with acorn and the 50 rainbow stars after that, I didn’t get them when the glitch happened, but when I go on to split screen I can access the prize map but not buy anything, there’s the meter with progress until you get the 100% completion skin but it says I’m at 0/44 when it says that I have little progress on the meter.
- @EA_David My account name is TATOMDN and im using on PS4.
The items ive bought are Squashes smores, lets rock, head lob, bringing the heat, arrowhead, stay on circle, one-eyed tiger-topper, dave coin and zomboss coin.
I can only enter prize map on split screen but it doesnt allow me to buy anything.
Thanks!! - @EA_David P.s. although ive bought the items listed, the meter with the progress says im 0/42.
- @EA_David Hi! Thanks so much for the help and sorry for the late reply, I’m on XBOX and my username is logan the human. I also have the s’mores hat for acorn and the rainbow stars proceeding after that.
- EA_David
Thanks for the details. Can I check the approximate time (with timezone) that the purchases were made, as that may be relevant for hunting this issue down.
@EA_DavidWell i got the glitch at 3PM when the servers started going back to Normal, when the prize map started
- @EA_David Exactly when the refresh happened.. same as HotCakesAndTea.
- @EA_David I dont remember exactly but was a little after new prize map was released.. maybe 30 minutes after it.
- EA_David
Thanks for the detailed info, this has been passed on now.
Unfortunately I'm not aware of any workaround or way to unlock this from your side for now, if and when I hear anything we'll pass it on. 
anpangcontractoEA Staff (Retired)
@ShinyOshawott69 @renatoazuos2 @HotCakesAndTea @TheSprinter85
Some changes were deployed out last night that affected the prize map. Do you still have any issues now?
- @anpangcontractor Nothing changed here.. still the same festivals-over-Reload-park message.
My amount of bulbs are not even shown on the upper right corner when I press the options button. theres only my level, name, coins, rainbow stars and a space where the bulbs were.
Really hope you guys can find a way to fix this... Im a founder member, level 1.959 cause I really love to play the game, and stopped played since this issue started.. - anpangcontracto
@renatoazuos2 Can you grab an image of what you are seeing with the prize bulbs being empty?
@anpangcontractor wrote:@renatoazuos2 Can you grab an image of what you are seeing with the prize bulbs being empty?
Still not working for me... I hope you can give us something for all this trouble cause this is all really unfortunate..
- @anpangcontractor I haven’t seen any more issues with the Prize Map, so far so good.
- @anpangcontractor Did the image help you in any way or is there any idea about whats going on?
I can't believe this issue still hasn't been fixed for the people affected by it.
They can fix an issue where players can keep more than 50 prize bulbs in a matter of hours but take months to fix game braking issues.
I'm sure if stuff like this were fixed quicker many would have a way more positive view of BfN.
Of course it is understandable that things may take longer under the current circumstances, but the slow fixing of bugs has been an issue since launch.
And the fact that they still haven't even mentioned a compensation for those who can't complete the prize maps because of an issue they are in no way responsible for is more than sad,.
- anpangcontracto
@ShinyOshawott69 @renatoazuos2 New changes were deployed out again, are you still experiencing the issues?
- @anpangcontractor Nothing changed.. same message, no bulbs displayed, cannot access prize map.
Ive been playing hard since pvz 1 and its the 1st time I experience a serious bug like this in all these years.. Ok @renatoazuos2, I wonder why the Prize Map is still not working for you. If you can, could you show us a screenshot of what you are seeing when you try to open the Prize Map?
By any chance have you uninstalled and reinstalled your game to try and get the Prize Map to work? With the new Prize Map changes recently deployed, that may make a difference.
Hopefully we can get this issue solved! 🤞
Mine has fixed! (Finally..) I really hope everything else gets sorted out with others, thanks so much!
- @ShinyOshawott69 Did you do anything or it fixed for itself?
@TheSprinter85 wrote:Ok @renatoazuos2, I wonder why the Prize Map is still not working for you. If you can, could you show us a screenshot of what you are seeing when you try to open the Prize Map?
By any chance have you uninstalled and reinstalled your game to try and get the Prize Map to work? With the new Prize Map changes recently deployed, that may make a difference.
Hopefully we can get this issue solved! 🤞
Ive deleted the game as you sugested, reinstalled and the problem remains. It keeps showing the message saying festivals over, reload the park on infinite loop. I still dont see my amount of bulbs on the upper right corner (theres still a space where the bulbs were).
Im sending a picture of the message (in portuguese).@renatoazuos2I recognise that error message. I would know it from anywhere. It’s telling you to reload the Prize Map, isn’t it?
If you’re one of the only players still having issues with the Prize Map, there’s no harm in trying to contact EA support and making them aware of your issue. Link to EA Help is here (for Battle for Neighborville issues specifically): https://help.ea.com/en/plants-vs-zombies/plants-vs-zombies-battle-for-neighborville/
It may be worth going through your game’s settings, just in case there is something there preventing you from accessing the Prize Map.
The Prize Map is nearly over, and I don’t want you to entirely miss out on the Prize Map, I would be so heartbroken if it happened to me and my brother. I will keep trying to offer more solutions for you.
Let me know if you still need more help afterwards - I will keep helping you until it fixed.
P.S. When your Prize Map works, if you want Bulbs fast, I can give you a link to a guide I made on getting Prize Bulbs if you wish, to help you catch up!P.P.S. (Edit): Did you do anything specific @ShinyOshawott69 to get your Prize Map to work again? 🤔
I did not do anything that I know of. I havent opened the game really, only once just to check if it was working and it just randomly worked.. I wish I knew.. I hope you can figure it out.
