Forum Discussion
EA_Illium
EA Staff (Retired)
4 years ago@WenisButterCup To confirm, is either your EA or Nintendo account a child/underage account?
4 years ago
No, they are both marked as adult accounts.
- EA_Illium4 years ago
EA Staff (Retired)
@WenisButterCup When you tried to link an alternate account, was that an alternate Switch or EA account? Did you get the same message both times?- 4 years ago
I tried to sign in with two separate EA accounts, but the same message appeared both times.
- EA_Illium4 years ago
EA Staff (Retired)
Hi @WenisButterCup Thanks for this, we have 3 workarounds we can try to see if this continues:
A: Docking the Switch and displaying on your TV/Monitor should allow you to link accounts without issue.
B: For Switch Lite: If you press A on the screen to continue instead of clicking on the touchscreen it should continue through the linking process.
C: Once the page to link begins to load, give the page 1 to 2 full minutes before trying to interact with the page to see if the issue continues.
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