Forum Discussion

qefhjzh's avatar
qefhjzh
5 years ago

Cannot backup account because I set age to child

So I am currently 15 years old. However, when I downloaded this game one or two months ago I didn't think the age you inserted mattered so I just put in something like 0 or 1 year old. Now I looked a...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @qefhjzh, 

@Rotblut is correct. When it comes to child accounts, account changes would need the help of the support team. They may require proof of age and account ownership before they can make any changes but they will talk you through that when you get in touch. You can connect with them using the following channels: 

  • EA Help website - Phone/Chat/Email - Availability may vary 
  • Twitter - Select the message icon to get assistance 
  • Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

- EA_Lanna

TheSprinter85's avatar
TheSprinter85
Hero
5 years ago

It may be possible to backup your account progress through your device, depending on which type of device you play on. However, it is probably better to create a case with EA as the others have said, because you should be able to show proof of age, and they should be able to "age up" your account so you can back it up. 

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