@evolvepsycho3 Can you try going through the following steps?
Community Admin@numbuhone71 Hey, are you on PC? If so, can I check what firewall/security software you use? Can you try adding both Origin and BfN to your whitelists?
You may also want to try power cycling your router, in case something strange is happening there.
Thanks!
I've tried resetting my router and the computer swell as reinstalling the game and it still does not connect fully. I have also made sure that the Origin app and the game are allowed through my firewall. The problem is after getting into the game it starts connecting, then it says found best match, goes to a loading screen, and then kicks you out and says it can't connect to EA servers. is there any other way to fix this?
I can't even get that far. The game will load while it is still in its downloading state but as soon as it completes it's download i cant get past the title screen. it always says connecting to EA servers, then it goes to the matchmaking screen, then it starts loading into Giddy park, and then bam right back to the menu screen saying " lost connection to EA servers check your WiFi and origin and try try again. I then proceed to do this, both are working I get back into the game and I'm back to square one.
Community Admin@numbuhone71 In your case you may want to contact your network administrator, hopefully they can help you out.
@TheDeadCourt Can you whitelist the game on any anti-virus/other security softeware you have too? Are you able to use another connection type (tethering, or a trusted neightbour's wifi) to test/confirm whether the issue is with your connection.
@Fr0zenDave Hey, there are a few different symptoms here, can you add any extra info you have?
I'm trying to play on ps5. Keeps saying my credentials have expired and to change my password which I have???
I too have this problem. It always tells me "Connection to EA servers timed out".
I am having the same issues and am willing to do ANYTHING. Not that tech savvy so I might need help. Every time I launch the game and get past the startup screen, it begins to load either giddy park or just a loading screen for a bit. Then it just sends me back to the home screen with the oh no message.PLEASE HELP MEEEEEE!
@EA_David I would love some help from you bruv. Sorry for the mention
Community Admin@Oswald7777 Hey, there's an article here with some troubleshooting that can help. It's easy to skip past the basics, but these steps really can help: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection
You may also want to ensure that neither Origin nor the game are being blocked by your firewall/security software.
@UltimateCro Unfortunately there isn't a single issue to be resolved, and issues with connections will pop up in all online games. While I'm not saying all issues are local, there will be a number of folks whose issue is related to their local setup.
@AudacityTheRose Hey again, I know you've at least been able to play in the past. Do you get this error message regularly or randomly? Is the time of day a factor, or anything else you can think of.
@EA_David you said earlier in the post that if you knew our software it would help, does that still apply? I'm using whatever windows 10 has, I think is called defender, and SUPERAntiSpyware free edition. I think I white-listed them but i could be wrong. Thanks for the help.
