Can't connect to EA servers for PVZ battle for neighborville

I take it that other EA games on the account connect ok? If you power cycle your router, and restart your system with a Clean Boot, does anything change?

Also can I check what anti-virus/firewall folks are using, in case there's a common shared factor here. 

Thanks. 

folks follows this step by step that i managed to solve my problem, i just needed to ask the internet provider to clear the dns cache.

 

Thank you for contacting EA Help.

My name is Lucas consultant responsible for today's care.

I am very sorry that I can not play online, I know how annoying it is when we want to play and can not.
I would like to send you some steps so that you can try to optimize your connection to our servers. Therefore, I ask that you please try the following steps:

Basic Steps
1 - Restart the modem / router
2 - Reset Internet Explorer settings.
- Follow this link: http://support.microsoft.com/kb/923737
- Select option 1 or 2 depending on your Operating System and preferences.
3 - Disable Firewall:
- Click Start → Control Panel → Security and click Windows Firewall.
- Click Enable or Disable Windows Firewall. If you are prompted for an administrator password, enter it.
- Click Off (not recommended) and click OK.
4 - Temporarily disable or turn off other devices that use the internet network.
5 - Disconnect the router and use only the modem
- If you have a separate router and modem for your connection, try disconnecting the router cables and connecting the modem network cable directly to your PC.
Advanced Steps
6 - Perform a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
7 - Add a port for network connection.

http://help.ea.com/us/article/opening-tcp-or-udp-ports-for-connection-issues/

FIFA Ports for PC:
UDP: 3659; 9565; 9570; 9000 - 9999
TCP: 3569; 9946; 9988; 10,000 - 20,000; 42124

Ports to Battlefield:
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
TCP: 80, 443, 9988, 17502, 20000-20100, 22990, 42127
http://help.ea.com/en-us/help/battlefield/battlefield-4/online-ports-for-battlefield-4

8 - Flush the DNS cache:
https://help.ea.com/us/help/pc/connection-troubleshooting-advanced-pc/

I also include the link below where you can find more information on how to troubleshoot connectivity issues.

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

In case you perform all the above steps and still have problems, Run the “UoTrace” test:
http://help.ea.com/article/ping-traceroute-and-uo-trace/ (Please note that at the end of the link are instructions on how to send us the file)

We'll be waiting for your contact to let us know if you can solve the problem. If not, we will be waiting for UoTrace so we can analyze where the problem may be.

I send you some important links where you will find information on how to keep your Origin account as secure as possible:

http://help.ea.com/article/how-to-maintain-account-security/ (BR)

http://help.ea.com/en/help/account/how-to-maintain-account-security

Also check out our Answers HQ forum, whether it's a challenge or progress with an EA game, or if you just want to meet and help other players, this is the right place.
Answers HQ is a global community that focuses on players helping other players.

http://answers.ea.com/t5/Answer-HQ-English/ct-p/Answer-HQ-English

I take the opportunity to leave you with the following links, where you can get help and find the latest news:

-https: //help.ea.com/en/
- https://twitter.com/ea
-https: //www.facebook.com/EA

I wish you a great day and good games.

@DennisMisic I have the same problem and I'm still looking for how to fix it