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504SPUD's avatar
504SPUD
7 years ago

Can't play multiplayer. Everytime I enter the portal, it says it found a match

Can't play multiplayer.  Everytime I enter portal, it says it found a match and then kicks me out, saying it failed to connect. I can play garden ops and the only game mode i was able to enter was mi...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey everyone,

We're seeing reports on this and we need some information for the team. Can you reply back with the following:

  • Xbox Gamertag/PlayStation ID/Origin ID
  • Which region are you connecting from?
  • What is the specific error message you get?
  • Where do you exactly get this error message? (Which mode/event)
  • Does this still happen after rebooting your network? (unplug your modem/router for 5 minutes). Connection Troubleshooting
  • Does this still happen after you power cycle your console or Origin if you're on PC?
primokimbelle's avatar
primokimbelle
7 years ago

Xbox primokimbelle

Europe

Turf take over, finds match, waits a while and then kicks you out.

The town hall works, welcome mat

  • Found best match, failed to connect
  • Where do you exactly get this error message? Turf
  • I've rebooted, cleared cache, cold booted, rebooted router. 

I also have "no news is good news" in my mailbox, this has been like this for a week.

☹️ 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago
    @primokimbelle wrote:

    I also have "no news is good news" in my mailbox, this has been like this for a week.

    ☹️ 

    Thank you for the info and regarding the mailbox, we've sent that up to the team to investigate. I'm afraid we don't have any news to share around that right now as well, but rest assured they've been alerted. 👍

    • agentevil007's avatar
      agentevil007
      Seasoned Veteran
      6 years ago

      Still haven't found a solution to this problem, eh?

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