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Anonymous's avatar
Anonymous
10 years ago
Solved

Cant Play PvZ Garden Warfare 2 on PC

I'm having trouble playing the game. I pre ordered the game for my computer on origin for 60$, the other day I got to pre load it. Last night was when people who pre ordered could play and I was so exited, but when I started it up this (and some other stuff) came up (had to re type it because it won't let me copy and paste it): 

           Detected intel driver version #1 10.18.15.4281 08/31/2015 00:00:00 #2 10.18.13.5354 07/13/2015 00:00:00. The recommended driver version is xx.xx.15.4251 or later. Please update your drivers at http://downloadcenter.intel.com/ before playing the game.     

           So I went to the site and downloaded the intel driver, a internet shortcut appeared on my home screen after I had read the terms and conditions stuff. But when I click the shortcut it says "Do you want to allow this app to make changes to your PC?" I click yes it closes that and nothing happens. I can click the internet shortcut again and the same thing happens. I have re started my computer at least 5 times and I have no idea how to fix this. 

Also I have a new windows thinkpad I got for Christmas. It has plenty of space still on it so Idk what's going on. Please someone help! I really want to play this and I paid 60 dollars for it!

  • Fred_vdp's avatar
    Fred_vdp
    10 years ago

    I received @Maxis109's dxdiag in a private message.

    The main GPU is listed as a Intel HD 520, but further down there is mention of a Geforce 940M. This is a classic example of the Nvidia GPU not switching on in Frostbite 3 games, such as this one.

    The aforementioned method of switching on the right GPU should ordinarily work in this case. Go to the Nvidia control panel (you find this option by right clicking the desktop), then go to 'manage 3D settings' and make sure the Nvidia GPU is preferred. Like so:

30 Replies

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    10 years ago

    Do you have any GPU other than Intel HD graphics?

    The reason I'm asking is because the error is misleading. Updating the Intel driver won't work because no Intel GPUs are compatible with this game.

     

    Minimum Required

    Recommended

    Operating System

    Windows 7 64-bit, Windows 8.1 64-bit, Windows 10 64-bit

    Windows 10 64-bit

    CPU

    Intel i5 650 / AMD Phenom X4 9850 or equivalent processor

    Intel i5 4770k, AMD FX 9590

    RAM

    4 GB

    16GB

    Hard Drive Space

    30 GB

    30GB

    Graphics card

    NVIDIA GeForce GT 640 / AMD Radeon HD 7730

    NVIDIA 970, AMD R9 380X

    Internet Connection

    512 KBPS or faster internet connection required

    512 KBPS or faster internet connection required

    It would also be very useful if you could post a dxdiag report:

    Spoiler

    1.  Press and hold the Windows key and the letter R on your keyboard
    2.  You will see a Run box in the lower-left corner of your screen
    3.  Type dxdiag in the text field
    4.  Click OK
    5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
    6.  If your computer has a 32-bit version of Windows, that button will not be available


    7.  Click the Save All Information button, found on the bottom of the DXDIAG report
    8.  Save this text file to your Desktop if possible
    9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
    10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
    11. Copy the link of the page in your post, along with a precise description of your issue.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Do I just continue with the steps if I don't have the button from step 5? Because I don't /:

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yes, just read step 6, if you don't have 64 bit windows you will not see the button.

    I too suspect you are using an integrated Intel graphics processor which is not designed for gaming. It's meant to allow minimum graphical use on a computer like loading web pages or watching YouTube videos but does not have the processing power or memory to run 3D applications, especially DirectX 11 applications.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Does this mean I cant play the game ):

  • Anonymous's avatar
    Anonymous
    10 years ago

    Also My dad is saying I should cell customer service. Which customer service should I call? Origin? PopCap?  

  • Anonymous's avatar
    Anonymous
    10 years ago

    whenever I post a link to where I put the DxDiag report is the post dis appears? should I post it on here? Its long

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    10 years ago
    @Maxis109 wrote:

    whenever I post a link to where I put the DxDiag report is the post dis appears? should I post it on here? Its long

    That's odd. Could you send the link to me as a private message? You can send a private message by hoovering your mouse over my profile picture and clicking 'send message'.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I am having the exact same problem. I got the same error message and did upgrade my driver through Intel, which still didn't work.  I have a Dell Inspirion 3521.  If my most recent Intel graphics driver is not compatible with this game, what am I supposed to do?  This computer is only about 2 years old, surely there's a way that the game can be played on this computer?

  • Anonymous's avatar
    Anonymous
    10 years ago
    @milysa50 wrote:

    If my most recent Intel graphics driver is not compatible with this game, what am I supposed to do? 

    You can request a refund if you bought it through the Origin store:

    http://help.ea.com/en/refund/

    https://help.ea.com/en/article/returns-and-cancellations/

    Another possibility is to play it on a computer with a dedicated Graphics Card.  Medium-end Desktop GPUs are decently priced and can go on sale for great prices.

    @milysa50 wrote:

    This computer is only about 2 years old, surely there's a way that the game can be played on this computer?

    It would be possible to buy a brand new computer today that wouldn't play this game well.  Laptops with only the Intel Graphics are meant for general computer usage but can be used for older games or non-demanding indie games.  On the other hand it'd be possible to own a 5+ year old gaming PC that plays it pretty well.  PC Gaming for the most part requires a gaming PC to get a decent experience.

    Sorry

    *edit*  Gaming PC for most part just means you have a decent GPU.

    ** Gaming at all on an integrated graphics solution is relatively new.  In the years past it was nearly unthinkable to play any semi-recent PC titles on integrated of the time.

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