Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Connection Error

So. For the past week or two I've been locked out of my Plants vs Zombies Heroes game. Sometimes the loading circle thingy spins furiously and never actually loads. Sometimes I get an error message telling me to check my connection. Tapping the button does nothing. Up until the second day of Snake Grass week (when this all started), it worked fine. Every other app on my device works fine. Every other device in the house works fine. This one game is the only one having issues. I remember something similar happening back in October (Jack-O'-Lantern week). I ask for EA to please look into this and not dismiss it as the fault of the user, when it is obviously not. Then again, the October error was only resolved after a week and around 8 pages of threads complaining about the issue...

5 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    My account's not linked

  • Anonymous's avatar
    Anonymous
    8 years ago

    Too bad? Really? That's the best you've got? Guess I shouldn't be getting mad at a community member who doesn't know anything. If it really is my problem, then I don't know what to say about a game that suddenly has connection errors after working fine for years.

  • Kermo3's avatar
    Kermo3
    Seasoned Ace
    8 years ago

    The problem is in your game side and to solve it, you have to reinstall the game, but if you are not connected your account, then you loose all your progress.

    I think it's mandatory to connect your account to online services, so you can recover your account progress if something happens.

    In your case I'm truly sorry, I don't know how to keep your account and solve connection problem.

    I don't work for EA, I'm just wanted to help. I'm a regular player as you are.

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