EA told me today that it's not a mistake, it is their policy.
My son is 12 and while I can give him permission to play the game online through X-box live, EA will not acknowledge he is permitted to play and are citing the Children's Online Privacy Protection Rule: https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions
They also referenced their own site's policies: https://help.ea.com/en/help/account/online-access-for-child-accounts/#agerequirements
Personally, it makes no sense to me that he can play the game, but he isn't allowed to have the DLC or bonus content.
We're all pretty unhappy about it.
This makes no sense at all, especially given that the game is even rated E 10+
They have the game rated for 10y old and then not allow anyone under 13 have items in the game? They seriously need to fix this!
