Forum Discussion

Skermer101's avatar
Skermer101
6 years ago
Solved

Daily Challenge Sept 29th and October 2nd Not Working

I tried doing the 29th of September 2019 daily challenge to find after searching it up it is impossible. I would not be annoyed about this if i had not completed every other one this week but i have....
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    *Update*

    If you were impacted by the daily challenges that could not be completed on September 29th and October 2nd, please contact our Live-Support team and they will make sure you are reimbursed for the missing pack you couldn't get for completing 7 Battles of the Day.

    Thank you for raising this to our attention and for being patient. In the event a daily challenge doesn't work again please let us know right away (just like you did here) and we'll get the team on it. 👍

    Click here to contact an EA Advisor

daalnnii's avatar
daalnnii
6 years ago

That would be popcap.  Your best bet is to try twitter, but they've it much relegated this game to the dead game bin, even though it still has a pretty thriving population for s game without any relevant updated in over a year.  

That said, kindness.  You don't have to be rude (especially to the wrong company that has been trying to get the right company to care themselves, fyi), you can voice your concerns and an idea for a solution, but you can do it with tact.  If you've ever worked customer service, you know what it's like to be chewed out and you know what it's like to be chewed out for something that isn't your fault.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

*Update*

If you were impacted by the daily challenges that could not be completed on September 29th and October 2nd, please contact our Live-Support team and they will make sure you are reimbursed for the missing pack you couldn't get for completing 7 Battles of the Day.

Thank you for raising this to our attention and for being patient. In the event a daily challenge doesn't work again please let us know right away (just like you did here) and we'll get the team on it. 👍

Click here to contact an EA Advisor

  • 99fa3cf06b80bb6's avatar
    99fa3cf06b80bb6
    6 years ago

    I contacted live support,  no pack reimbursement.  Instead I was told :

     I would like to inform you that you will

    be glad to know that the reimbursement

    will be very soon rolled out by our studio

    team automatically via an in game update

    and I am very positive that you will get

    the reimbursement soon on your account.

    • JustGidman's avatar
      JustGidman
      6 years ago
      @99fa3cf06b80bb6e Live support just granted me 300 gems (said it is easier to issue gems than packs).

      NB: I explained I had missed two packs because the impossible challenges fell in different weeks. The extra 100 gems was a good will gesture.
      • 99fa3cf06b80bb6's avatar
        99fa3cf06b80bb6
        6 years ago
        @JustGidman wrote:
        @99fa3cf06b80bb6eLive support just granted me 300 gems (said it is easier to issue gems than packs).

        NB: I explained I had missed two packs because the impossible challenges fell in different weeks. The extra 100 gems was a good will gesture.

        I even sent a link to this page as well as a PM to blueberry.  I guess I'll just chalk it up to I'm playing a dead game.  

    • Perico-D's avatar
      Perico-D
      6 years ago
      @99fa3cf06b80bb6e I just installed new game update yesterday and there is not any extra gems gifted, I have same gems as before and nothing new at all except a new bold font for displaying the player's name.
      • JustGidman's avatar
        JustGidman
        6 years ago
        @Perico-D

        Unless something has changed that I'm unaware of, the compensation gems have nothing to do with installing any updates.

        You have to contact Live Support and tell them you had an issue.

        Providing the link to this forum thread (in particular the page where the moderator directs us to contact support) seems to help.

        Good luck.
  • puntwothree's avatar
    puntwothree
    6 years ago

    @EA_Blueberry Is this really the best solution?

    For me these game errors are starting to become old hat, but 1) what percentage of the player base uses this forum and 2) what about the people who didn’t recognize the faulty puzzles for what they were, and thought it (the fault) lay with them? We haven’t been posting on this forum for two weeks so we could elbow our way through a customer service queue in the hopes of compensation. If you (not you, you, but you know what I mean) are going to compensate and apologize properly, the compensation should have been prompt, automatic, and awarded to everyone (as when the last time this happened) instead of working like a rebate for the people in the know.

    Daalnii is right, of course, that it isn’t really you I want to be yelling at, but maybe you could pass on the argument that simple, straight-foreword compensation ^^ is easier on both your support team and your player base, and sends a message you still haven’t sent: that you messed up, that you’re sorry, and that you’re trying to do something about it.

    I will not be contacting support. The two packs don’t really mean that much to me; it’s the principle (fixing the unsolvable puzzles and/or apologizing) that concerns me. As far as I am concerned, this issue remains thoroughly unresolved.

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