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boycott-radster's avatar
4 years ago
Solved

Doesn’t load Xbox series X plants vs zombies GW2

Every time I load into plants vs zombies GW2, it just stays at the loading screen after it’s connecting to ea servers, doesn’t go any further, I have tried uninstalling and re installing, it still pe...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @boycott-radster Thanks for the updates, can you try the following and let us know if this changes?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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