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Anonymous's avatar
Anonymous
8 years ago
Solved

Error message when opening app

So I just got a new phone (Google Pixel 2), and I decided to download PVZ Heroes.  I previously had the game on my iPhone, and I moved all of my apps to my new phone.  When I open the app, it starts ...
  • EA_Darko's avatar
    EA_Darko
    8 years ago

    An update from the developers:

BlazinsZ's avatar
BlazinsZ
8 years ago

Hi everyone.

I've been playing from a single application (KOPLAYER) because the rest throws me an error: ''Connection error''. This has complicated the tickets a lot (for me), and I lost the 2 event cards the previous weeks. Anyway, I get a lot of attention that I can play from a single application on the same computer (luckily ads work on that) , my question is if this is a bug, or has it been done on purpose? with the purpose of limiting each player to a single device?

I installed the game again and again, never connects, not even to connect to the account.

anyone else can play it on different devices?

  • daalnnii's avatar
    daalnnii
    8 years ago
    I'm having the same issue, only I've only been playing it from one device. It started for me yesterday. I had a match freeze up, then when u tried to log back in, that screen. I let them know yesterday, and now they're looking into it. I'll pass this along as well so they know it isn't isolated
    • BlazinsZ's avatar
      BlazinsZ
      8 years ago

      Thanks for the reply @daalnnii , I hope the problem is resolved soon. 

    • Anonymous's avatar
      Anonymous
      8 years ago
      Guys they fixed it!!!!! We can finally play. Im in 😊
      • Plant_Tito's avatar
        Plant_Tito
        5 years ago

        This seems to have recurred. I suddenly cannot open the game. I tried to reinstall but it won't open saying "Please connect ti the internet..." though my wifi internet is fast. My phone is Asus Zenfone 2. Please fix.

  • aubeyskingdom's avatar
    aubeyskingdom
    8 years ago
    Haven’t been able to log in yesterday or today, have tried on both cellular and WiFi. I’ve also uninstalled and reinstalled the app with the same problem.
  • Anonymous's avatar
    Anonymous
    8 years ago
    I can’t play it on my iphone , but i can play it on iPad
  • Anonymous's avatar
    Anonymous
    8 years ago
    I have an account on Ipad and Android and cant log into either one.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Problem just started happening to me, I havetried everything, nothing seems to work
  • Anonymous's avatar
    Anonymous
    8 years ago
    Same issue. App crashed while mid game and haven't been able to log in since. Playing on iPhone 6 Plus with ios10
  • Anonymous's avatar
    Anonymous
    8 years ago

    Me too!

  • Anonymous's avatar
    Anonymous
    8 years ago
    Yea that’s happening to me to. I haven’t been able to get then tickets for the events cards I want. This has been going for about a week for me

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