Forum Discussion

Anonymous

8 years ago

Solved

Error message when opening app

So I just got a new phone (Google Pixel 2), and I decided to download PVZ Heroes. I previously had the game on my iPhone, and I moved all of my apps to my new phone. When I open the app, it starts ...

EA_Darko
8 years ago
An update from the developers:

Anonymous

8 years ago

All the studio has to do is put the pre-slipstreamed version 1.22.13 back on the App Store and let us all live with whatever panic caused them to rush out a slipstream with a stop-ship big. I work in the software industry and have done so for over 30 years. No mistake about it, software that can’t even be used after being downloaded is a [Do not use CAPS. There is no need to SHOUT - CM]
Or maybe mobile apps live by a different rule whereby the developers know they will continue to make millions on micro transactions after a brief pause in their revenue stream. I suppose revenue focus is more important than customer focus. We have a good example of it here it seems.

blinddouble

8 years ago

@CrankyNerdOnDope This is EA.
The way this issue has been handled was by ignoring it. I'm guessing someone was on a little vacation or something over the weekend because this issue was "Not Reported" between Thursday and Monday.

We all know it was reported. There were questions on Reddit and even mentions in this forum Days before this was even acknowledge.

I know that the staff within these forums is not given anything more to work with, so my dissatisfaction is toward their higher-ups.

I feel sorry for the Tech Support who had to take the calls, because they were given no info either. I was even told by them that the most they knew was what was posted in this forum. Sad, isn't it?

Is it fair that I feel I was lied to? I don't want to seem dramatic, as this is merely a game to me, but I have clients and I have pride. If I had made my clients feel this way, I'd put more effort and communication into a solution.

A great compensation is expected.

Anonymous
8 years ago
*claps* very well said. That is so true. Sad indeed.
Anonymous
8 years ago
@EA_Darko and everyone,

There is several videos on YouTube showing how to fix this on android devices. I do not know their accuracy or legitimacy but it seems to me to be fairly simple after watching those and requiring a wait for the next update as someone has stated.

If an update is needed I would prefer a mini update to fix this now rather than wait for the routine update which may not come until set 4?

Maybe someone here could try one of those fixes and report their results. But, I'm not asking anyone to jailbreak their device or do any other illicit or illegal or risky action just to test this.

T
- Anonymous
  8 years ago
  Im sure there a lot of people that are just as fed up of this as me if not more so. Im on the verge of deleting this game and forgetting it all together. Not going to want to spend another cent on this game as this problem has been a complete joke. Whats worse was the response (or lack there of) that we were given. Such a shame that a game that is so fun and has been so well suported has not been able to fix this within almost a week.
  - Anonymous
    8 years ago
    I see I am not the only one to make a forum account just to complain about this <shout> huge bug </shout>.
    They've certainly got our attention. 🙂
    -cnod
- Anonymous
  8 years ago
  @tklein0708
  
  I just fixed the game as you've mentioned by following fixing step on YouTube. I found a problem on syncing my profile. I look like my profile was used by another player. I lost lot of gem cause by someone used my gem to open a lot of packs. And sometime my saved decks was change by another player. I just reported this to EA and now waiting for their reply.
  - EA_Darko
    Community Manager
    8 years ago
    Hey everyone, please do not bump old unrelated threads or start new threads to discuss this issue.If you are seeing a connection issue please post in here.