An update from the developers:
Hey @EA_Darko,
I've got additional details for you that I think you should pass on to your devs.
I had kept the .ipa file from iOS from before iTunes 12.7, so 1.18.13. I tried using that one instead to see what happened.
I expected a "Please update to the newest version" message. But no, I got the connection error message. That's really strange and points to a change server-side that causes an error even with older versions. Did your servers change IP addresses or something?
Thanks for passing that on to the devs.
In relation to your thoughts on IP addresses, I ran a trace route from my device where the game is failing to what I assume are the correct ea servers at
Over 20 hops, I started in the US then to the EU back to the US then to Ireland and finally back to the US. On the 18th hop I hit
I don't know if this information helps and I did not post it here for malicious intent, only to help resolve the common issue. If this isn't public knowledge please remove ASAP.
Thanks.
T
Now I'm wondering what the trace looks like for an app that's working fine.
I was fine until yesterday. I started a ranked game with me on 46 3/5 stars. It stuck on the board with no draw cards.
I waited a few minutes because I know I would lose a star and was hoping it would resolve itself. It did not. So I killed the app. Now this is happening. Android phone.
So I went over to my ipad with no success. Decided to uninstall the app, delete the folder, clear cache on my Android phone. Desperation makes you do some strange things because since it is not working on either device clearly my phone is not the problem. Same error. My guess is there is something in the PvZ DB in a table that is wrong/corrupted. Clearly it is not everyone.
And my worry as to why we haven't gotten a quicker resolution is the affected "lost' something. Cards, gems, progress. Else this would have been fixed by now.
Just my wild guess.
Hi again, I understand clearly @daalnnii , I think the silence before so many complaints bothered me a little, but only that, nothing serious.
Unfortunately for me, some time ago when I went back to the game, I was in the week of Lilly of Valley, I got very few and all the previous cards I did not get them, just at this moment they are repeating it, this happens, pretty bad luck for me. Anyway, I'll take them later by spark, I just want, like everyone else, that the game recover, it's quite addictive. My apologies in general for my impatience/upset.
About the problem, I do not have much to collaborate, I only know that it's a general problem, it does not depend on the device (If you game work, and you unistall, you will lose it, in any region and device). Could this message be passed to those who can play the game, Don't update or reinstall your game. Just play. Those who can play are those who updated just at the time the new update arrived, then the door closed, and many of us stay outside, and whoever leaves can not go back in, it's something like that.
