Any one know when they going to fix??
They will only be able to fix it once someone in America knows about the issue.
Who should we contact directly if this is still an issue?
Please let me know if you find out - I have exhauseted all that I am going to try.
I will ask for a refund if they are unable to work this out in the next few days. I dont see where it is my job to convince a help team to assist us.
I've gone as far as msging community managers on this forum asking for help.
According to EA/Origin in india, they had escalated the issue and checked with server admins and the servers are completely fine (so they say). They wanted me to provide UO TRACE logs which there is no way to copy and paste. They HUNG UP on me and did not call back.
At this point it is not worth my time to peruse trouble shooting further. IT will either work in the next few days, or refund.
