Hi folks,
Please contact the support team directly so they can investigate and give you the item if necessary. To discuss with an Advisor simply fill out this form and select Missing content / Never received content.
Hope that helps.
Checking in with the same issue. I'll keep bugging support with new tickets, opening all old ones, and filling out their satisfaction survey.
Maybe all of that will show up as a statistical blip on some middle managers report somewhere along the line.
After a email from customer service giving me a "nothing we can do" response and a glitch with mega-quest gems, I have decided to delete the game. Too many bugs.
