Forum Discussion

Anonymous

11 years ago

Approved

Game is glitching and not allowing us to play

We pre-loaded our game yesterday, but when we access it today, it is glitching and not allowing us to play. It looks like there is a blank screen with lines in it. We can see some of the screen, but ...

Anonymous

11 years ago

Approved

@amylehman45 wrote:

We pre-loaded our game yesterday, but when we access it today, it is glitching and not allowing us to play. It looks like there is a blank screen with lines in it. We can see some of the screen, but we cannot play the game. Could you help? Thank you!

@Epicwinner187

I replied two days ago, and have heard nothing back from you.

Anonymous

11 years ago

Approved

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.         
       System Model: Inspiron 7720
               BIOS: A16
          Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8046MB RAM
          Page File: 3994MB used, 5588MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

Is this what I would need to run the game correctly? thank you.