Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Game opens but touch screen not working (it's not my phone,it's the game itself)

It's been like a zillion times since yesterday. Game opens normally, but when I tap anywhere to play, it doesn't respond! The game's frozen.

it's not my phone, all the other apps are working just fine. 

Please help! Clock's ticking for my daily challenge!

  • Kermo3's avatar
    Kermo3
    8 years ago

    But do you remember, were you connected before or not?

    One possibility is to first install game on another device to make sure all your stuff is correct and only after that to reinstall your game on main device.

4 Replies

  • Kermo3's avatar
    Kermo3
    Seasoned Ace
    8 years ago

    Maybe some game files are damaged.

    Make sure you are connected your game account to FB and/or EA, then uninstall the game, restart your device and reinstall it again.

    Then connect again with FB and/or EA and choose your old profile to connect.

    I hope it helps.

  • Anonymous's avatar
    Anonymous
    8 years ago

    how can I make sure to be connected to FB or EA if my screen does not respond? I can't connect to anything, folks! it's frozen!

  • Kermo3's avatar
    Kermo3
    Seasoned Ace
    8 years ago

    But do you remember, were you connected before or not?

    One possibility is to first install game on another device to make sure all your stuff is correct and only after that to reinstall your game on main device.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I will! thanks a lot!

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