I am not referrring to the recent XBOX live issues, nor the recent "Failed to retrieve your data" issue with PVZ. Those were temporary issues which were dealt with within a reasonable time, & we did receive support/info from Microsoft/EA concerning those. I am referring to the weeks before that when the game was unplayable due to severe lag/rubberbanding. We pay Microsoft a subscription for XBOX LIve & to use their servers, & I have generally been happy with that arrangement. But that wasn't good enough for you, was it? You forced us to use your servers, then failed to ensure that they were up to the demands you were placing on them. The lag/rubber-banding in games was so bad the game was unplayable. During all this time, despite several attempts to have this addressed, neither yourself, nor anyone else from EA/Popcap commented on this. That, I think you would agree, falls far short of "adequate customer support".
Im honestly not sure what you are refering to. I likely didnt make an announcement because there was no widespread issue. If I dont see server outages or MS/Sony outages then I have nothing to report. If I dont have people telling me that they have a specific issue in their region then I cant possibly know if it exists.
In any event, again I am sorry you didnt feel that I provided support to you on this issue. I really do try to keep up with whats going on for Live issues
So, Jenni
Why is it that you guys respond to the OT portion of the OP and not address the elephant in this topic room?
Just got xb1 for daughter for Christmas and now I'm going to have to explain to her that EA is not advanced enough (or smart enough?) to simply convert stats, ranks, unlocks etc. to XB1. She has gotten so much excitement over the past year ranking up, getting achievements, unlocking cool things and now getting a much better platform only to LOSE everything she worked for??!! BS
I think it would be better just to rip the entire band-aid off and simply tell her that we are not going to pay for the game AGAIN when it means she has to start over from scratch. What's the point now?
Please address this issue here instead of sidestepping into OT issues!
I prefer having two separate progression, learned to play on one and now I'm beast at low levels on the other.
