Game won’t pass initial load screen
Twice now while playing plants vs zombies heroes, out of the blue, the game refuses to progress past the initial loading screen. The first time I had this issue, it was resolved after several months ...
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Well @m3aga1n, let me know what strategies you have tried to circumvent the problem that have not worked, if any, and that should help me determine how I can help you.
I don’t have the list of all options I tried off the top of my head; it was based off of a link I was sent by support staff. However i can make a list of things I have tried.
- I’ve let the game just run. I turned the auto lock on my phone off and let the game run uninterrupted for roughly 8 hours while I slept. When I got back, no progress had been made, still loading.
- I’ve made sure my phone is updated to the latest iOS
- reinstalled the game
- restarted my phone
- uninstalled the game, restarted my phone, re installed game
- anything relavent on the support page short of literally resetting my phone to factory settings.
quick edit: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
the only thing on this page I didn’t try was a different device because I don’t have access to another device to try
Do you have enough storage for the app? Also I had this exact problem before but they somehow fixed it for me I just can't play with friends anymore i'm not sure what else you could do.
I have plenty of storage on my phone
the problem occurred for me before and was fixed with an update. But the game doesn’t update often so I can’t just rely on that solution if it is a recurring issue
