Game won’t pass initial load screen
Twice now while playing plants vs zombies heroes, out of the blue, the game refuses to progress past the initial loading screen. The first time I had this issue, it was resolved after several months ...
Forum Discussion
Does this happen every single time you go to load up the game? I have an idea of what you can do. Try the steps on this thread of the forum: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Stuck-on-Plants-vs-Zombies-Heroes-launch-screen-on-iOS/td-p/5653812
It does happen every time I load the game and the solution sadly didn’t work.
I’m running out of ideas, so I will attach more threads that will help with a possible solution, which may sort this problem out. I suggest to everyone that has this issue to post it here on the forums here and action may be taken on this issue.
https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/PVZ-Heroes-not-working-at-all/td-p/6351394
My other suggestion: reset specific phone settings that you are willing to reset. It could make a difference.
I would have suggested a different device, that most likely could have worked, but if you do not have access to a different one, then I suppose that is not an option.
I do appreciate all of the help, though none of it worked. I guess my only real course of “action” so to speak is to just hope the game gets updated.
- @m3aga1n I am not going to give up just yet, so I will give you a couple more ideas. I would have said contact EA Help, however you stated you already have. Which is fine.
For a start, try looking at this forum page for general help with technical issues, I skimmed through it but it may be able to assist you: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-vs-Zombies-Heroes-technical-help/td-p/5696201.
If that does not help, you could try deleting your app from the storage section of your device (you can see how to do it here: https://www.google.com.au/amp/s/www.businessinsider.com/how-to-delete-app-data-on-iphone%3famp) and then, sign out of your Apple ID, then back in and then attempt to reinstall the app. See if that works.
Otherwise, hopefully there is some sort of update.
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