Game won’t pass initial load screen
Twice now while playing plants vs zombies heroes, out of the blue, the game refuses to progress past the initial loading screen. The first time I had this issue, it was resolved after several months ...
Forum Discussion
I do appreciate all of the help, though none of it worked. I guess my only real course of “action” so to speak is to just hope the game gets updated.
@m3aga1n I am not going to give up just yet, so I will give you a couple more ideas. I would have said contact EA Help, however you stated you already have. Which is fine.
For a start, try looking at this forum page for general help with technical issues, I skimmed through it but it may be able to assist you: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-vs-Zombies-Heroes-technical-help/td-p/5696201.
If that does not help, you could try deleting your app from the storage section of your device (you can see how to do it here: https://www.google.com.au/amp/s/www.businessinsider.com/how-to-delete-app-data-on-iphone%3famp) and then, sign out of your Apple ID, then back in and then attempt to reinstall the app. See if that works.
Otherwise, hopefully there is some sort of update.
For a start, try looking at this forum page for general help with technical issues, I skimmed through it but it may be able to assist you: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-vs-Zombies-Heroes-technical-help/td-p/5696201.
If that does not help, you could try deleting your app from the storage section of your device (you can see how to do it here: https://www.google.com.au/amp/s/www.businessinsider.com/how-to-delete-app-data-on-iphone%3famp) and then, sign out of your Apple ID, then back in and then attempt to reinstall the app. See if that works.
Otherwise, hopefully there is some sort of update.
- @TheSprinter85 The game just updated and that didn’t help, so I’m gonna try the lat suggestion you gave
- @m3aga1n I really hope that it works for you! Maybe if it does not work, you should try EA Help again and open another case, but do not bother if you are not interested!
An update: apparently, this newest update that came out the other day made many players experience the issue you have described. Hopefully, this can be fixed and your issue will then be resolved.
I accidentally hit the accept button, but I guess for now waiting is the solution. I do appreciate the help regardless!
You can actually revoke my solution @m3aga1n if you would like, also this issue may be sorted for you now. Try checking your game again and see if it works:
Source: https://twitter.com/PlantsvsZombies/status/1313902742054727680
Sadly, no.
also it seemed like others were getting an error message alongside the issue based on the tweet? So I would just like to clarify that I’m getting stuck on the screen with green shadow and super brains where the look like they’re ready to throw down, and the loading circle in the bottom right is going, and it goes forever
Try step 4 or 5 on this thread (it is about the same issue) and see if they help for you (if you have happened to have tried these specific steps and they did not work, then do not worry about it): https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-Vs-Zombies-Heros-Stuck-on-Title-Screen/td-p/5469656.
I was not not sure if you were having an issue similar to the connection issue or not, so I thought it was worth mentioning. I will continue to help, if this does not work.
Additionally you could attempt to clear your cache and see if that does anything at all, you can find steps on doing this here: https://medium.com/@ishaan.qwikfone/how-to-clear-cookies-on-iphone-apps-59673f0f0dce
- I’ve tried all of those things in the past. I think I linked it previously (or tried to at least) even in the list of things I tried, or at the very least mentioned it
Something interesting I’ve noticed is that even if I turn off wifi and data, it doesn’t give me a connection error, it just keeps on spinning the little icon while Dr. Zomboss looks down on the war he has started, and and looks down on me, the fool who thought I could play plants vs zombies heroes.
are you happy, dr. Zomboss? You’ve won
A new development: I got an entirely new phone, loaded a backup of my old data, and it still won’t work.
@TheSprinter85 any ideas with this new development?
@m3aga1nI feel like it has something to do with your data and not your phone then. Did you link your PvZ Heroes account at all in the past? If you have, try to start from scratch, but then after that, try to use the "My Account" settings and try to load your old progress on your phone, and see if it works from there. Ensure you keep a backup of your old progress somewhere if this does not work though.
I wonder why this issue continues to persist ... !- @TheSprinter85 Once again, I literally cannot get into the game to do anything. It just loads forever so I can’t even start from scratch
