@glenmagro To perform a hard reset your console or to rebuild your console data base, you need to enter the PS4 safety mode. To restart or update the system as well as rebuilding the database could do the trick:
- Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
- Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
- Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
The following options are available in Safe Mode:
- Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
- Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
- Rebuild Database - Scans the drive and creates a new database of all content.
This operation may take a long time depending on the type and number of data items.
Cheers
Basti
