GW2 Can't walk or move to the right, just back or left, also can't reload.

The game loads just fine, but then the character can only rotate, move left or backwards and shoot, it cannot walk forward or move to the right into the game, or reload. The abilities also show as 0.  We can change characters, but cannot play the game. 

We have removed the EA desktop software again, but the results are the same.

Even removing the PVZGW2 directory, and reinstalling the game, did not help.  The problem is after the game loads and we join a server, it seems like the issues are on the server side with Oscar’s account.  It worked fine for months, until around November 2022. We have tried respawning, resetting options etc, which also has not helped, and completely reinstalled the game and EA desktop.

We also followed the video graphics troubleshooting steps, steps for clearing cache and vc runtime troubleshooting steps from the links provided by EA support before and after the reinstallation attempts.

Is there any way to reset Oscar's account in GW2, or Is the only solution to create a new EA account and rebuy the game?  We have other EA games so I think it would be difficult to try to manage two EA accounts on the same PC.