GW2 Code already used
So I bought PvZ GW2 for my son a few days ago.
Put the DVD in my computer, installed origin, created an origin account for him with his DOB and my email address as a parent.
He can logon within O...
Forum Discussion
It may be possible it's already redeemed on the account you used? If you log into the Origin application using that account and the PvZ:GW2 icon shows up under "My Games" then it is all good.
A key can only be used once and it's forever tied to that account (unless special circumstance or something at EA's discretion).
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If you are sure it's not redeemed on your account, I'd contact EA here:
https://help.ea.com/en/contact-us/new/
They should be able to check it out to see what's happening (if it's been redeemed before etc).
They may advise you to take it back to the retailer that sold it for a new copy.
They should also be able to help sort out your account problems between the parental account and child.
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It isn't unheard of for customers or store employees to pop open game boxes and steal the key. It's been going on for a very long time on PC since the only thing of value is that license/key to play the game.
Best of luck.
