Forum Discussion

YTBobBox999's avatar
YTBobBox999
9 years ago

Have not received the summer upgrade still and already contacted EA and PSN

So been going back and forth with PlayStation and EA support and they couldn't seem to figure out what to do and PS told me to post something here as they are calling this an isolated issue. So the p...
Anonymous's avatar
Anonymous
8 years ago
Its the download for me. We purchased the deluxe edition. We've purchased different coin packs and those type of things fine, includimg the festive edition. Just this one is not working. Contacted ps4 prior, went through all the steps of uninstalling, reinstalling, rebuilding the database on the ps4 etc. No change, just got a refund and said its an issue with EA.
Anonymous's avatar
Anonymous
8 years ago
Since PS is adiment on this being an issue with EA since according to PS, EA controls the content released for each purchase, and EA was saying its a known popcap issue but am now seeing in this thread that statement is kind of being pulled back saying you believe its a PS issue, who is going to fix this? Been very frustrating waiting months for something EA said was being worked on and will be fixed within days and to still see months later no work had been done just alot of tossing the issue over the fence. Feels like Customer service is not a top priority as long as the $$ is coming in elsewhere from others. Disappointed, more so for my son.
  • pandareno1999's avatar
    pandareno1999
    Hero+
    8 years ago

    I think I'm the only one here who said I think it's a PS4 issue.  I'm only a player like yourself - that's just a guess based on everything I've read on the topic, not any sort of statement from EA.

    This issue is causing a lot of finger pointing to and from every direction, I've given up trying to figure out who the problem is.  I just recommend not buying these upgrades while this issue is still unresolved.

    • Anonymous's avatar
      Anonymous
      8 years ago
      Yep unfortunately we learned its not just this pack as my son tried purchasing the newest update and the same thing. Contacted ps again, went through the same troubleshooting steps and they again fired me back to EA. Hopeless, i personally would say screw it and never plat it again but have a 10yr old crying cause he didnt get his favorite character and his friends did. Good times, tnx ps and ea, great team...
  • YTBobBox999's avatar
    YTBobBox999
    8 years ago

    I can second and agree with everyone he has stated for my case as well, I was told that it was an isolated issue so basically i was told that they dont know what to do 

    • Anonymous's avatar
      Anonymous
      8 years ago

      It's definitely not isolated, multiple people on this forum have posted about the dlc packs not working for some time now. It seems it's more widespread then Popcap realizes. I really hope the After Party pack gets fixed soon and any other past packs for other users. It's a shame I can't buy it just because of an error, especially since they might take it off soon. If and when it gets fixed, Popcap needs to extend it.

      • Anonymous's avatar
        Anonymous
        8 years ago

        Don't know if this will help, but under services for the game on my Playstation account, the After-Party Upgrade is listed twice. One had POP after the name while the other didn't. (not sure what that stands for) and one said 1 was available while the other listed 0 as available.

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