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Tag365Plus's avatar
Tag365Plus
Seasoned Rookie
10 years ago

How can I switch EA Accounts on PlayStation 4?

How do I switch EA Accounts on PlayStation 4 to get all my characters for Plants vs. Zombies Garden Warfare 2? It appears that if I were to connect my PlayStation Network account to my EA account I can get characters in the new game that I own on Xbox One. But it appears that I have the wrong account linked on PSN, because I can't get my characters from the old game on PS4. I want to know how to switch the linked EA account on PlayStation Network so that it matches the one I'm using on Xbox One.

1 Reply

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    Hey @Tag365Plus

    An EA account will be linked to your gamertag/PSN ID.

    So if you played on XBOX previously you would need to sign in on your PS4 with the same EA account details. It's not possible to just log out of an EA account, once it's linked it automatically signs in with that when you sign in with the PSN ID.

    It might be possible to remove the link but you'd need to speak with one of our game advisers. If you have other EA content on the PSN ID already then it might not be possible as any data would be lost.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    - Andy -

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