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I am on an andriod phone and I am also having this problem. I paid $2.99 to remove ads in game but they keep playing. Love the game but want the ad free version I paid for. I requested a refund from google play and was denied.
This is starting to feel like my money was stolen. With the amount of people that I see this has happened to if this isn't fixed I don't see how this is anything other than predatory and fraudulent.
- 3 years ago
I emailed EA support twice, and even went through a live chat, and each time they told me to talk to Google as there is "nothing they can do" on their end. However in the Play Store help section, it says any issues with in-app purchases must be addressed by the app developer. What an absolute joke.
Side note the first email I received made no sense no whatsoever. I'll attach it for your reading pleasure.
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