How to pick up the remote at the hot dog stand for Dave-bot quest in PvZGW2

Hello gaming expert!

I am playing the game Plants vs Zombies Garden Warfare 2 in PS4. However, I have attempted many times to pick up the remote at the hot dog stand for Dave-bot 300 Quest (the remote is a key to open the room that keep the Dave-bot 300 inside) but fail. Even I follow some YouTube video about it, but in the end I cannot pick up the remote even I tried to change characters (almost all from Citron to Corn to Rose to Peashooter to Chomper to Sunflower).

Any real help should be very appreciated from me.

Joe Grant

P.S: I already contacted the support help from EA Support Team but they said this is the in-game glitch that should appear hear to get the attention from gaming experts and game developers. I would like to receive the working solution. As I play in PS4, I don't know how to screenshot, sorry for that.