Apologies for the misinformation. This is a known issue that we are currently investigating. More on it can be found here.
there is no prompt that i have been banned persay but i cant connect to multiplayer lobbies and my ea account itself still fully functions
Community ManagerApologies for the misinformation. This is a known issue that we are currently investigating. More on it can be found here.
thank you for redirecting me, i believe theyre preventing future unwarranted bans which is great, but I'm not sure this update will fix my problem as how are they to determain who is and isnt falsely banned, should i wait for this update then contact them about it?
ive contacted support and they say i dont have a ban on my account, so what else could it possibly be
Community ManagerI got some info on this one last night. These actually resolve themselves. The EA account itself is not banned. The team is aware it is happening and if and when this happens to players, you simply have to wait. There is not a specific timeframe you need to wait but it should refresh daily and fix itself. Just try not to log into the game for a good 24 hours so the system can refresh itself.
