Forum Discussion

S-Sertile's avatar
S-Sertile
6 years ago

I can't accept the rainbow stars I bought from Rux.

I bought the star studded pack and 1,000 rainbow star pack yesterday. I went to Rux today, and noticed that he didn't have either of them available to me. I can't access the addons section for his sh...
iluminatethesky's avatar
iluminatethesky
Legend
6 years ago

Hey @S-Sertile

Can you try restoring the licenses in your PS4 Settings, and doing a hard reset on your Console?

Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so and turn it back on.

If that doesn't help, I would recommend contacting Support so they can sort this out for you:

https://help.ea.com/en/contact-us/

Or, you can contact them via Direct Message on Twitter: Twitter.com/EAHelp

Thanks 🙂

- iluminate

  • TheSprinter85's avatar
    TheSprinter85
    Hero
    6 years ago

    Try following the steps that @iluminatethesky  mentioned and hopefully that will sort out your issue.

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