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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
6 years ago

Information request for Plants vs Zombies 1 players with technical issues.

Hi all!  It appears that after a recent update a number of players are encountering game crashes. This isn't affecting everyone but we do of course want to get it fixed for folks who are having is...
-XGU-'s avatar
-XGU-
6 years ago
  1. Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay?
    1. When opening the app, it lands on the screen of saved "Survival: Endless" game, with a "RESUME GAME" button in the middle. When I tap "RESUME GAME" or the Android system BACK button, it crashes.
    2. The above behavior repeats all the time even with a device reboot. I have no way to get around the problem. The account isn't linked to Google Play Games, and I have all levels completed, almost all plants collected and achievements done, so I don't want to lose them.
  2. What were you doing before the crash happened? Were you in any particular menus or game areas?
    1. I was trying to pick up the survival endless game that I stopped playing from a few days ago.
  3. Was your device online, and if it was, were you using wifi or mobile data?
    1. Online, WiFi. I tried offline too, and it didn't help.
  4. Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section. 
    1. Oppo Find X, Android 8.1.0

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