Hi all! It appears that after a recent update a number of players are encountering game crashes. This isn't affecting everyone but we do of course want to get it fixed for folks who are having issues. We'd like to gather some information on this, please answer the questions below. Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay? What were you doing before the crash happened? Were you in any particular menus or game areas? Was your device online, and if it was, were you using wifi or mobile data? Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section. Please include as much detail as you can, any info may help Thank you

1. The game crashes immediately. I see a black screen when clicking on the app and it crashes.2. The app crashes no matter what I do (even force stopping). I haven't found a way to get the app working.3. I was using wifi.4. Samsung galaxy s9 REV1.1

1. The game crashes whenever I try to play Survival Endless. Was able to play it once. 2. Trying to play endless.3. Online mobile data.4. Phoniex 4.5.

Same as graydon, it will not get past black screen. Will you fix this?

@vasilnz @Jookoob4444 Moved your posts over here. Can you reply back with the following info: Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay? What were you doing before the crash happened? Were you in any particular menus or game areas? Was your device online, and if it was, were you using wifi or mobile data? Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section. Have you tried these mobile troubleshooting steps below? iOS Mobile Troubleshooting https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/ Android https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Endless survival can’t be played more than once. After the first game, if I select endless survival again it crashes the app. iphone SEModel. MLM62VC/A13.5.1 software version. all other survival games can be played multiple times. I deleted all my data and played everything again. I was able to play one game of endless survival and then the crashing started again when I tried for a second game.

Forum Discussion

EA_David

Community Admin

6 years ago

Information request for Plants vs Zombies 1 players with technical issues.

Hi all!

It appears that after a recent update a number of players are encountering game crashes. This isn't affecting everyone but we do of course want to get it fixed for folks who are having issues.

We'd like to gather some information on this, please answer the questions below.

Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay?
What were you doing before the crash happened? Were you in any particular menus or game areas?
Was your device online, and if it was, were you using wifi or mobile data?
Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section.

Please include as much detail as you can, any info may help

Thank you

24 Replies

16086857618
3 years ago
When I attempt to go to "survival pool" game crashes & app closes. This has been happening since I downloaded pvz on my new android phone. I had to start game over from beginning as I didn't know how to bring over my established game from old phone. Please help as I want to complete all the survival levels. NOTE: I am playing the original pvz 2.9.10
bunnylvr1
3 years ago
Plants vs Zombies (original) crashes as soon as I tap on survival-endless mode. Device was online. Everything was working fine until yesterday, I reached 17 levels, and then went to open Survival mode and the app crashes every time despite trying the steps provided in the Troubleshooting page.
16086857618
3 years ago
Still waiting on a solution....
hellbringer2I
3 years ago
Server down