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Anonymous's avatar
Anonymous
7 years ago
Solved

Installation

Hey guys 
When I tried to Install a update for  Plant VS Zombies Garden Warfare 2 it would stop installing after about 76% and show a message say "Installation Stopped" on my Xbox screen.
I've tried to uninstall it and then reinstall it but that didn't work, I tried using the Xbox Offline method and tried installing the update from the Xbox Play Store "Plant Vs Zombies Garden Warfare 2" page

Please help I love this game and would like to play it some more

I have a Xbox One S with 500 gigs and the game is on a disc not bought from the Xbox Store


  • iluminatethesky's avatar
    iluminatethesky
    7 years ago

    @FireWaterAir19,

    You're welcome 🙂

    And a Hard Reset basically just clears the cache on your Xbox when you power cycle it.

    When you Clear the MAC Address and do this, hopefully it will push the update through for you so you can continue playing.

    To do the Hard Reset, you can hold down the power button on your Xbox Console, or unplug the main power source for about 20-30 seconds, and plug it back in.

    Let us know if this helps.

    Thanks 🙂 

4 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @FireWaterAir19,

    Moved your post to the Plants vs Zombies Garden Warfare 2 Forums.

    To answer your post, have you tried these steps?

    https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

    1. Do you have enough space on your Xbox to install the update?

    2. Have you tried going to your Network Settings, Advanced Settings, and clearing your MAC Address and doing a hard reset on your Console?

    Let us know if any of these steps work for you.

    Thanks 🙂 

  • Anonymous's avatar
    Anonymous
    7 years ago

    Yes I have enough space on my hard drive 

    I haven't tried doing a hard reset
    May I ask what does hard reset do?

    Thanks for answering so quick

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    @FireWaterAir19,

    You're welcome 🙂

    And a Hard Reset basically just clears the cache on your Xbox when you power cycle it.

    When you Clear the MAC Address and do this, hopefully it will push the update through for you so you can continue playing.

    To do the Hard Reset, you can hold down the power button on your Xbox Console, or unplug the main power source for about 20-30 seconds, and plug it back in.

    Let us know if this helps.

    Thanks 🙂 

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thanks for telling me 
    The second method seems to working for me now 
    Thanks for fixing my problem 

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