I've been having this same issue for the past 2 days now as well.
Community ManagerHey All,
I tested this out myself and got the same error. I did some digging and from what I gathered yesterday it appears the error is happening due to basically not enough players online playing. The volume is so low its just not matching anyone.
I called it out in my talks with some people and they will take a look but even with my set up I got the error because there wasn't anyone to match with when I tried. If I get info I will let you know but for now, it does not seem to be a game error but an error due to lack of volume in the game itself.
Cheers!
Yeah I’m having the same issue as well on Xbox
Community Manager@Jeffster111 That is why i reached out. When I looked it was so low I couldn't get a match even with no errors. So players may be in game but when I looked it was so low that the system didn't match me up here either. I am still looking though but we also have to keep in mind that with the age of the game, it may be something that isn't looked at immediately either.
I have played this for years and it’s always had many packed games. I don’t think that’s the issue. If it looks that way now it’s probably because nobody can get into a game and therefore it looks empty but there is plenty of people still playing this game as I play it almost every day.
I was able to get multiple full games, I have screenshots and videos I took on my Xbox, two days ago. After EA was having server issues, that is when the matchmaking error started. It sometimes told me to update the game to access online features, even though there has not been an update for years.
Thur Dec 14th 10am PST, XBox Series X. At worst, the game should allow me to start a new lobby - it doesn't allow lobby creation for ANY game mode. This is a server problem preventing players from joining at all. Prior to this error I was regularly in full 12v12 lobbies. Please escalate this problem to a higher development manager who will not just dismiss your concern with saying there are not enough players as this isn't true. None of the game modes start a new lobby. This is a live showstopper bug - please escalate this.
To test, have at least 5 of your testers attempt to join at the same time. It will allow none of them to connect proving your assertion wrong that it's a not enough players issue.
In another thread I mentioned this very same error occurred across the entire community, all platforms, a few years ago too and it was eventually resolved with a server patch. Some people report some kind of versioning error when a server build is made that doesn't allow so-called "out of date" clients.
I was at PopCap as a developer during the launch of GW1 and have regularly played it for the last 10 years. I have maxed out Xbox one and PS accounts for GW1; there is a very loyal and active fan base for this title.
Community Manager@Montaignes I get it but it isn't as easy as having people jump in and update a game of this age like it used to be. I can add my own game to the list too but I am trying to see what we can do for everyone so we can get you back into the game.
For those still running into this error, we need the following from you, please.
Having the same issue on two different xboxs in different homes:
You guys need to fix this please.
@EA_Shepard
"Not enough players" is flat out wrong. No matter what week I was playing this game I could find a game in every mode. ESPECIALLY Gardens and Graveyards. This game is not dead, people want to play. We love this game and hope you all at EA fix! thank you for your help
I have been saying the same thing! We all love this game!
Everyone it's working now. Jump on in. I was playing solo and then received a party request from a friend that he got in. Thank you EA
