Lenovo G510- Plants vs Zombies GW2 - Freezing PC

Hey @Qu4Q

Have you created a gaming profile for your card as shown here?

As long as the laptop is using the dedicated card and not the on board chip it should run.

- Andy -

Ofc i did. Alsu updated all drivers from AMD and Intel. after i double click GW2 shortcut it turns on dedicated graphic cooler nad freezing PC instantly.

@Qu4Q - Can you post a dxdiag?

Cheers,

- Andy -

Does nothing work when it freezes?  Ctl+Alt+Del / Alt+Tab / Alt+F4  nothing?

*edit*  Does your keyboard lights still respond?  Like Caps Lock on/off light.

If you can get out of it, then I suspect maybe the default resolution it's trying to project isn't working right.

You can edit this file:

Documents\PVZ Garden Warfare 2\settings\PROF_SAVE_profile

For resoluiton:

GstRender.FullscreenWidth xxxx

GstRender.FullscreenHeight xxxx

for Borderless

GstRender.FullscreenMode 2

GstRender.FullscreenScreen 1

=====

If it's locking the entire computer first thing I'd try is a clean wipe of the drivers and reinstall:

Official method:

http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

AMD Clean Up App  (I thought this was discontinued but yet here it is on their site)

http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

The Display Driver Uninstaller method  (what I usually do when I suspect something is wrong)

https://community.amd.com/thread/180667

Some notes about it:  DDU will help you restart into SafeMode if you run it normally, just makes it easier.

If you get a BSOD on restart, go back to SafeMode, Device Manger -> Remove Video Adapters, now restart.  Shouldn't be an issue if you uninstall from Control Panel first.

====

Does it freeze if you force the Intel IGP instead of the 8750m?

Ok first things first.

Windows 10 x64 Pro

I scanned the entire disk to find "PROF_SAVE_profile" with no results.
http://hastebin.com/azabonoval.tex
and yes... its freezing to death. Even Capslock light is not responding.

Force Intel Graphic do the same thing.

I did clean uninstall of AMD drivers. For being sure its not "to fresh" driver issue installed native drivers for g510 from Lenovo site. 

Still insta death. 

Anyway its sick.. as I said i have only problem with PvZ GW2.. all other games works normal.

If u have any extra idea just write it down. Im IT technician so it will be easy for me to try it. 

I see, no PROF_SAVE makes sense I guess if it's never successfully launched, that's when this file gets created.

--

I doubt this is the problem but the Lenovo drivers are not current with AMD's

Driver Date/Size: 6/23/2015

vs AMD's  4/4/2016 (hotfix)  3/28/2016  (original release)

http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064

----

I was having somewhat a similar problem with another frostbite game recently (computer lockup after 10~20 minutes of play).  I tried everything under the sun, fresh install win10, everything possible disabled in BIOS & Device Manager, tried external sound card (suspected sound drivers as it gave me false hope when it wasn't crashing with all sound devices disabled, later turned out to be luck and really didn't help).  Nothing was helping.  I eventually narrowed it down to PSU or RAM (despite playing for months many other games SC2 and D3 included)... I used HWiNFO64 on a second monitor viewing only the sensors for voltages those looked normal even when it locked.  I reduced my RAM's timings a notch and dropped the bandwidth down a notch too, never had a crash since (these were using stock XMP settings and they were not failing under hours of Memtest86 or Prime95 blend).

I'm not suggesting that's your problem but that caught me off guard as a solution to my problem.  I doubt a laptop's BIOS even has settings to adjust RAM timings.

Here is this thread where a user has a similar problem.  I threw some ideas against the wall but it didn't help him.  Maybe it might help you?

http://answers.ea.com/t5/Technical-Issues/Start-freeze/m-p/5283311#U5283311

Clean Booting (I don't think I see that mentioned but that's an easy one to try)  //  Disabling all the background apps and services that Windows10 runs that aren't needed.

Since you work in IT, perhaps you could try swapping out the RAM with something in your desk as a test. 

Run some benchmarks/diagnostic software tests to see if they can recreate it (I couldn't recreate my issue in anything I threw at it though).

I'd personally treat it like the computer is crashing instead of blaming it on the software and work it from that angle.

Since you work in IT throwing a copy of Win7 64 on it (carve out a partition for it) might be something to try.  I was about to do this for my issue.

If you've given up hope you can request a refund here:

https://www.origin.com/en-us/great-game-guarantee

http://help.ea.com/en/refund/

Best of luck.