Thank u EA for fast fixing this! I looks like my stats and everything else are back!
Hello, I am trying to gather additional information that may be relevant. Can you do a sweep check of your account and see if there are any other oddities in these areas?
- Do your challenges show up as normal?
Challenges appear to be normal, and are the same challenges as when I left the game a few days ago. Character challenge opened is Sunflower, same progress as before I lost all my other data.
- Do your pages in Cool Stats appear as normal? (My Stats, Region Stats, Plant Stats, Zombie Stats)
My Stats appears to be not correct, only captures today's session
Region Stats appears to be somewhat correct (while looking at this, the game broke a bit, dumped me out of the public server with a "Oh no the host ended the session!" notice). The Total Region Completion Percentage is what I remember as being correct, as are the Medals and Gnomes, but the Marshmallows, Badges, and Tacos are all zero. However, when I'm at the Cool Stats page, the Resources lists some Marshmallows, Badges, and Tacos. I think they're correct, but not positive.
Plant Stats is NOT correct, it only lists today's session.
Zombie Stats is weird, it lists some time for Engineer and Scientist, although I haven't played them today.
- Has any of your progress in the PVE regions been reset?
No, seems to be correct.
- Are you missing any upgrades you have unlocked?
So far, the Upgrades seem to be there and intact for most characters (I haven't checked them all, but can if you need)
- Are you missing any cosmetics you believe you have unlocked?
They all seem to be there.
- Are you missing any punchers or tombstones you believe you have unlocked?
They all seem to be there.
- Do your currencies appear to be the correct value? Rainbow stars, coins, prize bulbs, marshmallows, tacos, sheriff badges?
I believe so, although I don't keep super close track. Related, the things purchased with tacos from Seargent Peel still seem to be there.
Also for anyone who has not provided yet, can you please share the platform (Xbox / PS4 / PC) and gamertag if comfortable?
Divinari on PS4
When I logged in today, it led me through the new game dialogue, I had to collect the little sunflower stuffies, I had all of the new character dialogue with the other characters (like the Catcus near the jump off point to Giddy Park, need to collect the golden fish and the pies, etc.).
Otherwise seem to be similar to most folks here, was near level 900 with a few characters Grand Mastered to 10 or something and now it's all gone.
Just in case, I did the good ol' "have you tried turning it off and on again", closed the game, restarted PS4, restarted game, still missing the levels.
Thank u EA for fast fixing this! I looks like my stats and everything else are back!
Mine aren't ☹️
EA Staff (Retired)I'm told from the team that the data should have been restored.
@EquinoxPSN Can you explain in detail what your remaining issue is? I'm told from the data, all of your characters except for Wizard and Wildflower were already master. Is the issue that after the data was restored, those two characters are now master and you cannot get the rewards you would have obtained for hitting those milestones?
Thanks for your reply.
Before everything went wrong I was working on Super Brainz and Acorn to get them to master rank. They were both on Elite or Super Elite rank so I was close to getting both to Master rank. They were to be the 19th and 20th promotions to Master rank for the final trophy in the game (promote 20 characters to Master rank).
After the restore they were put to Master rank (where they weren't previously) therefore I could no longer promote them for this final trophy as they are already there.
Therefore I have now unlocked Wizard and Wild Flower characters to try and get them both to Master rank. I'm just hoping with all the wiping and restoring of data, the game remembers I've already promoted 18 characters and these two extra characters count as 19 and 20 for the last trophy.
Please don't make any further adjustments or restores to my account now as I've made progress in levelling up these final two characters. Another week or so I should have both at Master rank and I'll keep my fingers crossed this last trophy unlocks.
