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GranvillePlace's avatar
GranvillePlace
3 years ago
Solved

Linking PS4 Child account to EA account manually

Hi to all, Hope someone can help with this... So, I have this game for the PS4 and it won't start when the PS4 is logged in with a child account. Following the help on EA website, I created a parent...
  • GranvillePlace's avatar
    GranvillePlace
    3 years ago
    Here are what I believe are my options:
     
    Plan A:
    Stick with support and work on the assumption at some point this will get resolved.
     
    Plan B:
    Delete EA Child Account
    Delete PS4 Child Account
    Re-create the child as an adult where ever required.
     
    Or 
    Plan C
    Sell my EA game.
    Don't buy any more EA games for my children.
     
    I will be going with Plan C, It isn't worth the time and effort, there are better things to do.
GranvillePlace's avatar
GranvillePlace
3 years ago

Hi @EA_Illium , I have tried everything I can within PSN parental controls without any success unfortunately. I would be happy for all the multiplayer components to be disabled however, this game seems to require connecting to EAs server regardless and is not offering any opportunity to link accounts when the game launches, it assumes the linking has been completed.

GranvillePlace's avatar
GranvillePlace
3 years ago
Here are what I believe are my options:
 
Plan A:
Stick with support and work on the assumption at some point this will get resolved.
 
Plan B:
Delete EA Child Account
Delete PS4 Child Account
Re-create the child as an adult where ever required.
 
Or 
Plan C
Sell my EA game.
Don't buy any more EA games for my children.
 
I will be going with Plan C, It isn't worth the time and effort, there are better things to do.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @GranvillePlace Thanks for this update, I understand how some of these issues can get really frustrating. If you run into an issue with a future EA game feel free to create a new post and we can provide any available information.
    • leogon13's avatar
      leogon13
      3 years ago

      Hi, I'm having a similar issue. My child's is not able to connect to his EA account when playing Anthem. Logging into my account works, but his doesn't.

      He is 16 years old and I can't see any settings that wouldn't allow him to log into his EA account.

      Can someone please help?

      Thanks!

      • GranvillePlace's avatar
        GranvillePlace
        3 years ago

        I never got a solution to this and no response from Sony either. I've got rid of our PS4 and now we only use Pcs. It's much easier to trouble shoot. 

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