If you have experienced a loss of in-game currency, such as gems, in Plants vs. Zombies Heroes, there are a few steps you can take to try and resolve the issue:
- Contact customer support: Reach out to the game's customer support team and explain the situation. Provide them with details about the incident, including when it occurred and the specific amount of gems that went missing. They may be able to investigate and restore your missing gems if they find evidence of the issue.
- Check for updates: Ensure that you have the latest version of the game installed. Sometimes, game updates can fix bugs or glitches that may have caused the loss of in-game currency. If there is an update available, install it and see if it resolves the issue.
- Be patient: In some cases, the loss of in-game currency could be temporary and could be restored on its own after some time. It's possible that the game servers or your device's connection experienced a temporary issue, leading to the disappearance of the gems. Wait for a while and see if the gems reappear.
- Provide feedback: If none of the above steps help and you are unable to retrieve your lost gems, consider providing feedback to the game's developer or posting in their official forums. They may be able to assist you further or address the issue in future updates.
Remember to be specific and provide as much information as possible when contacting customer support or providing feedback. This will help the developers understand the issue better and assist you more effectively.
