mount steep not loading

Question

Product: Plants vs. Zombies: Battle for Neighborville
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
Please provide your Xbox gamertag or PSN ID. (Optional)
In what game mode did the bug occur? Town Center
Summarize your bug Cannot access Mount Steep from the lobby after going into split screen and joining a friend online. It will launch but then freeze at the loading screen.
Steps: How can we find the bug ourselves? Go into split screen in the lobby (public or private friends) then join a friend online and go to Mount Steep. The split screen will freeze as it loads and the online player will get through just fine.
How often does the bug occur? Every time (100%)

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Each time I go into split screen and join a friend online we have issues going into Mount Steep. We will see the launch request and then the loading screen but then the split screen players will get tuck on loading Mount Steep while the online player gets through fine. This happens consistently. The Playstations are fully updated.

wolwarrior1 · Answer

This issue is only happening &nbsp;with Mount Steep every time.&nbsp;

ea_david · Answer

@Wolwarrior1&nbsp;Thanks for the post, we'll try to replicate it.&nbsp;Do you have any issues trying this with loading into any other maps, or just Mount Steep?

ea_david · Answer

Thank you. And are you able to get into Mount Steep if you start splitscreen and go there locally, then invite your online friend?

wolwarrior1 · Answer

When I am in split screen locally and go to Mount Steep I am not able to invite my friend (my son on a different ps4) either. I only see "Join Group" and when I join his group he has to already be in Mount Steep. So if he is in Mount Steep first, then my local split screen can join but if we join in the lobby and try going to Mount Steep it freezes for the split screen. This only happens for Mount Steep.

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mount steep not loading

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