I tried the Cleary MAC address first, and it worked on one day. However, when I went back on the game the next day, the same problems worked. I tried to power cycle the Xbox but it still wouldn’t load me in. It also says my NAT type is “open” any idea if that has anything to do with it?
Community AdminThe Mystery Portal should be available per the events calendar. Do you see a clock above it in game? If so you'll have to wait until it opens up again.
OPEN NAT is good, but it might be a simple power cycle of the network that will help repair the link to our servers. We have some quick steps in this article below that fixes a lot of connectivity issues.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
This issue was resolved - it was a server issue. This thread can be closed.
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Hi there - just want to confirm, do you need Xbox Live Gold access to enter the multi-player portal? We see the portal in the game, but when trying to enter it, we see an error that you need to support multi-player. My boys under 13 are trying to play this. I change the settings on their profiles and enable multiplayer access. When one profile enters, it says it needs the leader. When the group leader enters, we get the multiplayer error message.
Any help or advise would be appreciated, thanks!
