Forum Discussion

New Traveler

2 years ago

My account cannot access the game Plants vs Zombies Garden Wafate 1 on PC.

Both of my accounts cannot access and load the game in Plants vs Zombies Garden Wafate 1. This error only appears on my 2 accounts. And EA needs to create a fix for my 2 accounts so I can get back in...

EA_Illium

EA Staff (Retired)

2 years ago

Hi @sawaki142 To confirm what error message do you get when trying to play PvZ GW1?

Also, to check have you tried the following steps?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)
Steam - Verify in your library

EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

sawaki142

New Traveler

2 years ago

@EA_Illium I tried those steps many times but it didn't work and EA needs to create a fix for my 2 accounts so the game doesn't freeze anymore.

EA_Illium
EA Staff (Retired)
2 years ago
Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?

Platform:

EA ID (Gamertag):

Are you playing on an HDD or SDD storage drive?

What type of network are you using? (Wired, Wireless, Hotspot)

Please share any steps you've tried to far to resolve the issue:

If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!
- sawaki142
  New Traveler
  2 years ago
  @EA_Illium My network is wireless and plays normally, but when I enter the game, a freeze occurs. My SDD and HDD are still normal.
- sawaki142
  New Traveler
  2 years ago
  And here is dxdiag's information
  EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618
- DJGodden123
  Seasoned Traveler
  2 years ago
  @EA_IlliumEA ID Account: UDVRDK5374 Please EA investigate this error account further.