Forum Discussion

New Traveler

2 years ago

My account cannot access the game Plants vs Zombies Garden Wafate 1 on PC.

Both of my accounts cannot access and load the game in Plants vs Zombies Garden Wafate 1. This error only appears on my 2 accounts. And EA needs to create a fix for my 2 accounts so I can get back in...

sawaki142

New Traveler

2 years ago

@EA_Illium I tried those steps many times but it didn't work and EA needs to create a fix for my 2 accounts so the game doesn't freeze anymore.

EA_Illium

EA Staff (Retired)

2 years ago

Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?

Platform:
EA ID (Gamertag):
Are you playing on an HDD or SDD storage drive?
What type of network are you using? (Wired, Wireless, Hotspot)
Please share any steps you've tried to far to resolve the issue:
If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

sawaki142
New Traveler
2 years ago
@EA_Illium My network is wireless and plays normally, but when I enter the game, a freeze occurs. My SDD and HDD are still normal.
sawaki142
New Traveler
2 years ago
And here is dxdiag's information
EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618
DJGodden123
Seasoned Traveler
2 years ago
@EA_IlliumEA ID Account: UDVRDK5374 Please EA investigate this error account further.
DJGodden123
Seasoned Traveler
2 years ago
@EA_IlliumMy EA App Error ID is: f0480b82-0607-48e6-ad5f-de298570e25c.
sawaki142
New Traveler
2 years ago
@EA_Illium EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618. This is my correct EA APP ERORR ID. I have corrected it.