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sawaki142's avatar
sawaki142
New Traveler
2 years ago

My account cannot access the game Plants vs Zombies Garden Wafate 1 on PC.

Both of my accounts cannot access and load the game in Plants vs Zombies Garden Wafate 1. This error only appears on my 2 accounts. And EA needs to create a fix for my 2 accounts so I can get back in...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?

 

  • Platform:
  • EA ID (Gamertag):
  • Are you playing on an HDD or SDD storage drive? 
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Please share any steps you've tried to far to resolve the issue:
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

DJGodden123's avatar
DJGodden123
Seasoned Traveler
2 years ago

@EA_IlliumMy EA App Error ID is: f0480b82-0607-48e6-ad5f-de298570e25c.

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