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XmfbX's avatar
4 years ago
Solved

my pvz goty is crashing 😪

I have pvz goty for a while, but when I went to open the game today, it crashes, when I run the game in loading it seems that everything is normal, so I go into the menu and click on story mode and then the game crashes after about 3 seconds, and this happens in minigames and puzzles too, but I realize that if in puzzle or minigames the window doesn't appear "continue the game, do you want to continue your current game or start a new game?", I can play the game but only in minigames and puzzle.

  • Hey @XmfbX 

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

     

    If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @XmfbX Wanted to confirm if you still running into this issue? If so which platform are you playing on?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @XmfbX 

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

     

    If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

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