[New Report] PvZ Heroes Crashing on Android
I play on a Google pixel 6
For a few days now I've been unable to boot up the game as each time it only gets stuck on the "Best Experienced with Headphones" screen
So far I've tried:
-Restartin...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey All,
If you are still running into an issue crashing on Android devices and the game has been uninstalled and reinstalled, please reply with the following information:
- Product:
- Platform:
- Device Model, Manufacturer, and Operating System Version:
- Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which)
- User ID:
- Date/time issue occurred
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug:
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
I am also having this issue, and have been for several months, moreso since updating to Android 14.
Sometimes a reboot fixes it temporarily. Sometimes reinstalling fixes it temporarily. Sometimes starting the game in airplane mode works (rarely, but sometimes)
Product: pvz heroes
Platform: android 14
Device Model, Manufacturer, and Operating System Version: pixel 6a
Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which) no
User ID: ?
Date/time issue occurred 3 months, or so
What type of issue do you have? Unable to load game, crashes/freezes on loading screen
Which mode has this happened in? All
Which part of the mode?
Summarize your bug: literally cannot get game to load or start, just see EA popcap splash screen, sometimes see spinning wheel in corner of headphone message, but usually nothing. Then it just locks up.
How often does the bug occur? 98% of the time.
Steps: How can we find the bug ourselves? Just try to load the game
What happens when the
bug occurs? See above. If I wait long mg enough, android will pop up saying the app is not responding.
- EA_Shepard
Hey All,
Wanted to let you know that this has been escalated to the team for review. When I get more information or need any further info from all of you I will keep you posted.
Cheers!
@EA_Shepard - I would occasionally try to open the app, and today it magically worked correctly without me doing anything special since last many times it failed. Did the team do anything on their end?
A few days ago I was able to start the game on my Pixel 6 Pro twice in a row... but since then it keeps crashing.
I haven't been able to start the game on my wife's Pixel 8 for weeks.
- EA_ShepardHi @AphidOfDeath, So the issue is being tracked as I had it escalated up. They are working on getting things updated but had not seen if it went out yet. With mobile games, regardless of the game, Apple and Google have to approve each update for every app on their store before they get sent out. This may have not gone out yet but they are working on it I do know that.
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