EA Staff (Retired)Hey all @vanellope101 @okaan15 @chucklebeef @Axs4270Sxa3946 @sergeilkp
Thanks for the reports on this - the Heroes team are already looking into this.
To help with their investigations could you confirm the following:
- Device
- Operating system
- Player ID
- Timestamp*
*For the timestamp it needs to be recent and accurate. The best way for us to be able to use it is to play until you get the error mentioned (There is a problem with your game) and then record the exact time/date and also let us know your timezone.
Thanks,
- Andy -
iPad Pro , 7:58am eastern, OS 11 beta 1 thank you
Player id 1002314844401 I have gotten the error often since the season change it seems to happen far into the game usually on a full board.
I would also like to add that I am getting the same error using NoxPlayer 3.8.1.1 android emulator on windows 10. It does seem isolated to iOS. The game is very painful to play and I can get the bug several times an hour.
Andy,
I also emailed Customer Experience about this but haven't heard back.
iPhone 6 running iOS 10.3.1. Happened yesterday at 4:40pm EST (and several times before that following the update at 2pm EST). Player ID is 1002285249963
Lost several stars towards my ranked progress. Very frustrated.
Thanks,
Allie
Happened again just now at 10:20am EST. Lost a star and my win streak progress.
I was connected to Wifi but some of the times it happened yesterday I was on AT&T.
This is ridiculous and incredibly frustrating! When will this be fixed?
Galaxy S8
Player ID 1002297650677
Android 7.0
10:13 AM EST 6/20
using T-Mobile as carrier if that matters, was not on wifi
Further crashes:
10:25 AM EST 6/20
