Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

Oh No! Failed to retrieve your saved data!

I have Plants vs. Zombies: Garden Warfare 2 on the Xbox One. And now, whenever I start up the game now, it says, "Oh No! Failed to retrieve your saved data!" And all I can do is press A for OK. When ...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Ok I have a fix for this from EA online support this works!


    Step 1 TURN ON XBOX ONE

    Step 2 SIGN IN YOUR XBOX PROFILE

    Step 3 GOTO SETTINGS

    Step 4 GOTO ALL SETTINGS

    Step 5 GOTO NETWORK

    Step 6 GOTO ADVANCED SETTING

    Step 7 GOTO ALTERNATIVE MAC ADDRESS

    Step 8 SELECT CLEAR

    THE XBOX PROMPTS YOU TO RESTART AT THIS POINT SIMPLY SHUTDOWN THE XBOX USING THE CONTROLLER

    Step 9 UNPLUG THE XBOX POWER PACK (Once the Xbox has turn off, leave the xbox turned off for at least 2 minutes)

    Step 10 PLUG THE XBOX BACK IN THE PSU LIGHT WILL GO FROM ORANGE TO WHITE

    Step 11 WHEN THE LIGHT GOES WHITE TURN ON THE XBOX

    Step 12 TRY PVZ ALL SHOULD NOW ALL SHOULD BE WORKING

Anonymous's avatar
Anonymous
10 years ago

I had EA tech support from India (x3) and Ireland (x1) on the phone with me trying to figure this out...

They tried everything from rebooting the XBox One to deleting the gamertag profile and reinstalling the game on the console using a wired rather than wifi connection.... NOTHING WORKED!

Wasted hours on this until the following came to me while having supper:

PLAY A GAME OF PVZGW1 using the gamertag in question AND THEN immediately GO PLAY A GAME OF PVZGW2 with the same profile... the error miraculously disappears!!!  

It looks like the game gets confused as to which profile should be used (GW1 or GW2) ... I was even able to import 100% of my GW1 characters into GW2.

:-)

Hope this works for you too!

Cheers from the Great White North.

JF

gutterpunking's avatar
gutterpunking
10 years ago
@koehnj wrote:

I had EA tech support from India (x3) and Ireland (x1) on the phone with me trying to figure this out...

They tried everything from rebooting the XBox One to deleting the gamertag profile and reinstalling the game on the console using a wired rather than wifi connection.... NOTHING WORKED!

Wasted hours on this until the following came to me while having supper:

PLAY A GAME OF PVZGW1 using the gamertag in question AND THEN immediately GO PLAY A GAME OF PVZGW2 with the same profile... the error miraculously disappears!!!  

It looks like the game gets confused as to which profile should be used (GW1 or GW2) ... I was even able to import 100% of my GW1 characters into GW2.

:-)

Hope this works for you too!

Cheers from the Great White North.

JF

worked for me on PC....great idea

  • Anonymous's avatar
    Anonymous
    10 years ago

    thanks for sharing but this DID NOT resolve the issue for me on PS4 ☹️

    • himurabr's avatar
      himurabr
      10 years ago

      thanks for sharing but this DID NOT resolve the issue for me on PC [2]

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,651 PostsLatest Activity: 20 minutes ago